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| Credit: Viator |
For travelers seeking guided experiences in top destinations worldwide, Viator has become a go-to resource. The tour and activity booking platform offers an extensive array of options for making the most of your vacations. If you're new to Viator, here's a primer on how it works, top things to know before booking, and what to expect as a customer.
What is Viator and How Does It Work?
Viator operates an online marketplace connecting travelers with local tour operators and activity companies at destinations globally. Options span 120,000 experiences covering sightseeing tours, day trips, shows, attractions, outdoor adventures, and more.Travelers can search and book tours, skip-the-line tickets, transfers, immersive classes, Vegas shows and other activities all in one place for over 1,600 destinations. Viator only works with local operators vetted for quality, safety, and reliability.
Once booked, Viator provides customer service and guarantees refunds if an issue arises. As one of the first major tour aggregators founded in 1995, Viator merged with TripAdvisor in 2014 and is now part of their brand.
Top Viator booking tips for travelers:
- - Browse top things to do and see Viator's handpicked recommendations for each destination
- - Filter by price, duration, language, group size, availability dates etc. to match preferences
- - Read detailed tour descriptions, itineraries, cancellation policies, inclusions before booking
- - Check out reviews, photos and ratings from other Viator travelers
- - Book in advance for best pricing and availability, especially for popular options
- - Download the Viator app to access bookings via mobile device
- - Allow buffer time for transfers or check-in requirements stated in the tour details
- - Print out e-tickets and voucher docs or use mobile tickets where available
- - Know that you can cancel most bookings up to 24 hours in advance for a full refund
What are Viator's most popular types of tours and activities?
Viator offers an incredibly diverse range of tours and things to do. But among the most booked categories globally are:- - Iconic landmark and sightseeing tours by bus, boat, or walking
- - Cultural and heritage tours like food tastings, home visits, workshops
- - Day trips and shore excursions to destinations outside the city
- - Outdoor adventures like ziplining, skydiving, hiking, cycling, rafting
- - Entertainment options - theater shows, concerts, sports events
- - Day passes, skip-the-line access for theme parks and attractions
What are the main benefits of booking Viator tours?
Compared to trying to book activities independently, Viator offers these major perks:- - Huge selection all in one place makes it easy to discover and choose
- - Verified operators carefully vetted by Viator's team
- - Easy advance booking - no need to buy tickets at each site
- - Guaranteed skip-the-line access at crowded attractions
- - Fixed pricing - no surprises or haggling
- - Access to tours that may be restricted for independent travelers
- - Convenient pickup/drop-offs at major hotels and central points
- - Reviews and feedback from other travelers help guide choices
- - Helpful customer support for booking issues or concerns
Potential considerations when using Viator:
While Viator makes booking tours a breeze, keep a few things in mind:- - Prices may be higher than direct local booking since Viator adds a commission fee
- - Heavily promoted activities sell out so book well in advance
- - Busy seasons can mean large tour group sizes at popular destinations
- - Options are more limited for remote/off-the-beaten-path type destinations
- - You may not always get the same guide or touring group as pictured
- - Inclement weather or other factors can rarely cause last-minute changes
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